Salesforce Online Training

Enroll Duration Type Price
ENROLL NOW 50 Hrs (5 Weeks) Online $500

Salesforce Online Training

IconITInc is one of the best training institute in leading IT online training. We provide the best Salesforce Online Training with our highly professional real-time trainers. Running  Salesforce results in dramatically improved performance, simplified administration and streamlined IT landscape resulting in lowering total cost of ownership. IconITInc also does corporate training and help them to train their employees.

Salesforce Online Training

Introduction to CRM:

  • Coffee
  • Why CRM?
  • Introduction to Cloud Computing &
  • Cloud Computing – Overview
  • What is Software-as-a-Service (SAAS)?
  • What is Platform-as-a-Service (PAAS)?
  • What is Infrastructure-as-a-Service (IAAS)?

What is

  • CRM Editions
  • Salesforce Architecture – Cloud Computing is a Better Model Multi-tenant
  • Salesforce Editions / Pricing Navigation – Overview:

  • Salesforce Certifications
  • Certified Developer(401)
  • Certified Administration (201)
  • Certified Administration (201)

Database Introduction:

  • Database Model – Object Creation
  • Salesforce Building Blocks
  • Standard Objects
  • Create custom Objects
  • CRM functionality in Salesforce and use of standard objects
  • Custom Objects Vs. Standard Objects
  • Create custom Fields
  • Create custom Tabs

Types of Tab:

  • Standard Objects – Account, Contacts, Leads, Campaigns, Opportunities etc.,
  • Custom object Tabs
  • Web Tabs
  • Visual force Tabs

Custom Application:

  • Limitations
  • Field Creation and its Relationships a. Different Data types
  • Standard Data types :
    • Text, Email, Number, Currency, URL, Text Area.
    • Storage Limitations
  • Read only Data types:
    • Auto Number, Formula and Rollup summary
    • Rollup summary Operations
    • Sum(), Min(), Max() and Count

Relational Data types:

  • Lookup Vs. Master – Detail Relationship
  • Limitations
  • Required, External Id, Default Value and Unique fields
  • Salesforce Application elements: Home Page, Tabs, Tab Home Pages, Detail Page, Side Bar, Apps, Record

Page Layouts:

  • Defining Page layouts
  • Field order changes
  • Adding custom buttons and links
  • Defining required and read only fields
  • Adding related list

Record Types:

  • To create and maintain record types for your organization.
  • Display different page layouts and pick list values based on record types.
  • Uses of Record Types

Field Dependencies:

  • Controlling field/Dependent field?
  • Making dependent pick list fields
  • Limitations

Validation Rules:

  • Defining Salesforce Data Validation
  • Creating Custom Validation Rules
  • Validation Vs. Trigger

Workflow rules:

  • Define workflow
  • Create Email template
  • Set up workflow rules
  • Set up workflow actions

Workflow Approval process:

  • Plan approvals using workflow
  • Use the approval wizard – standard vs. jump start
  • Create workflow approvals

Email Templates:

  • Email Templates – Sending Single emails and Mass emails.
  • Types of Templates – HTML (Using Letter Head) , Custom HTML
    (without using letter head), Visual force Email Templates

Data Management:

  • Import Wizard Vs Data Loader
  • Importing Overview
  • Exporting Overview
  • Import custom object records using the Data Loader
  • Use mass delete
  • Use storage

Personal Setup:

  • Managing Personal Information
  • Password Reset
  • User Management Overview
  • Roles, Users, Profiles & Sharing

Users, Roles and Profiles:

  • Creating Users
  • User Licenses Overview
  • Understanding Record Ownership and Access
  • Role Hierarchy
  • Profiles
    • Overview and different profiles
    • User Permissions


  • Managing the Users
  • Set Organization Wide Defaults (OWD)
  • Object-level Security
  • Field-level Security
  • Record-level Security
  • Sharing Rules
    • Define Sharing rules
    • Discuss about types of sharing rules

Reports & Dashboards


  • Installing an App
  • Uninstalling an App


  • Introduction to oops concepts

MVC Architecture:

  • Model
  • View
  • Controller

Apex Programming Overview:

  • CSS Introduction

JavaScript Introduction:

  • Internal
  • External

Static Resources:

  • Adding External CSS files to the static resources
  • Adding External JavaScript files to the static resources

Apex Class Creation – Calling

  • Defining Class
  • Access Specifiers
  • Method Declarations
  • Debugging results
  • Naming conventions & Code Commenting

Data Types:

  • Primitives
  • Collections (List, Set and Map)
  • Subject


Standard Controller

  • Record setvar

Custom Controller

  • SOQL Query – Query data with SOQL and place them on Pages
  • Custom Save Functionality
  • With Sharing class Vs. without Sharing Class
  • User mode Execution Vs. System mode Execution


  • Save – Standard controller with extension sample

Wrapper Classes:

  • Display multi object data
  • Adding check boxes to the data and perform related operations

View State:

  • Inner Queries & Relational Queries


  • Trigger Events
  • Trigger Overview
  • Defining Triggers in Salesforce

Trigger Context variables

Ajax Components & its related components:

  • Action Function
  • Action Support
  • Action Region
  • Action Pollar
  • Action Status
  • Rerender
  • Render
  • Facet
  • Outputpanel


  • Package Overview
  • Defining packages
  • Package Types
    • Managed
    • Unmanaged
  • Managed Vs Unmanaged Packages Sites – Public website Building:

  • Building public websites for the external Users

Batch Apex:

  • Batch apex Use and its Methods

Scheduling Apex:

  • Scheduling apex Use and its Methods
  • Limitations

Different sandboxes:

  • Sandbox Vs. Production Environments
  • Change sets
  • Limitations
Quick Enquiry
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